PAYMENTS:
Orders are processed via Stripe and PayPal (or just by PayPal for international orders), accepting a range of debit and credit cards. You don’t need a Stripe account, it’s a simple payment system (just add card details on our checkout page), and it’s our default method of payment because their fees to us are so much lower than PayPal’s!
DELIVERY:
At present, orders may take a few days to process, we’re no longer based in our unit in Newhaven and over the next couple of months we’re busy trying to find a new home, so please be patient!
SHIPPING OPTIONS:
Royal Mail’s 48 hour Tracked service* (48 hours from time of despatch).
Royal Mail’s 24 hour Tracked service* (24hr orders will be prioritised if placed before 1pm, mon-fri).
*Royal Mail does not guarantee these services, to quote: ‘We aim to deliver 94% of parcels within this time‘.
SHIPPING COSTS:
48 hour Tracked: £4.15 (incl. vat, Royal Mail’s ‘Green Surcharge’, their Fuel Surcharge and their ‘Peak Surcharge’ during the festive season!).
You should receive an email notifying you of dispatch once we’ve processed your order, but if you receive this notification after 3pm, your order will have missed the day’s collection by Royal Mail, it just means we’ve got it ready for the following day’s collection (unless it’s after 3pm on a Friday, then it’ll be waiting for Monday’s collection).
A Note about free shipping:
We’re currently unable to absorb the cost of free shipping, sorry!
ORDER CANCELLATION:
It is not possible to cancel an order once it has been paid for, but please contact us immediately if you need to cancel, but if we’ve dispatched your order, it’ll be too late.
IF YOUR ITEMS DON’T ARRIVE:
If your parcel hasn’t arrived in time, check the tracking info. If things look strange, contact us to let us know that there seems to be a problem. If the parcel is returned to us (they usually are), we can send you a replacement or issue a refund.
INTERNATIONAL ORDERS:
TAXES / DUTY:
All International orders are not charged VAT at our end, but you will be charged VAT and customs duty when the goods reach your destination country. VAT will also apply to the shipping cost as part of the ‘goods and services received’ (it’s horrible, but any way they can squeeze money out of us all, they will!).
International shipping is via Royal Mail’s International Tracked and International Signed, depending on your location, and the price of shipping also depends on your location, but you will see the shipping price automatically calculated on the shopping cart page.
The weight limit for international orders is 2kg, but to put that into perspective, an average order is around 800g. If your order does go over the 2kg limit, we will contact you and plan an alternative option with you.
We’re not using PayPal for orders outside the UK because their fees are so high, so please use Stripe for international payments.
CURRENCIES:
On each individual product page there is a small drop down menu to change the currency shown on our website, with realtime currency conversion, to make our site a little more user-friendly, but we only have three options available to us, which are GBP (£), Euro (€) and USD ($). We hope it helps!
Refund and Returns Policy…
Our Returns Policy:
Unfortunately food items can not be returned. However, in the unlikely event that there is a problem with your purchase please contact us and we will endeavour to help to resolve the issue as quickly as possible.
Order Cancellations:
It is not possible to cancel an order once it has been paid for, but if you call or email us immediately, we may be able to make changes for you (unless your order has already been dispatched).
Customer Service:
We’re just a small company, not a faceless corporation, and we go out of our way to help all our lovely customers with anything they need, so don’t hesitate to get in touch!
PRIVACY POLICY…
For more in-depth information about our privacy policy, please read this page:
https://jeavonstoffee.com/privacy-policy/
PRIVACY POLICY:
In keeping with the new GDPR regulations, we will not use your contact information (or pass it on to anyone else!). By placing an order with us you are agreeing for us to use your contact information (email and postal address) so that we can send you emails specific to your order, and use your postal address to send your order to you (how else would you get them?!). If you check the newsletter box on the shopping cart, you are ‘opting-in’, agreeing for us to send you the very occasional newsletter email, so that we can keep you up to date with all the big changes we’ve got coming up as we grow our little vegan confectionery empire – there are exciting times ahead!
COOKIES:
We use “cookies” to make our service more effective. A “cookie” is a small text file placed in your browser directory by our server. We use cookies to enable you to add items to your shopping cart and to provide meaningful reports about our site visitors (google analytics). However, we do not collect personal data about our website visitors. If you would prefer not receiving cookies, most Web browsers offer menu options allowing you to disable them.