Payments, Delivery & Conditions

Payments:
Orders are processed via PayPal or Square, accepting a range of debit and credit cards.

Delivery:
Orders are usually dispatched within 1-3 days, depending on stock levels and production schedules, sometimes on the day of your order. If you opt for 24hr. shipping, we try to get those orders out same day, if you place your order before 3pm, but it might be the following day depending on stock and production schedules. If any items you’ve ordered are low on stock or have become out of stock, it may take a few days for us to make more.

Always let us know if an order is urgent. Orders are processed Monday to Friday.

Postage Options:
Royal Mail recently put up there prices, and we’ve been soaking up those costs for a few months, but we can’t afford to do that any longer, especially with the rising cost of ingredients and escalating energy bills. So reluctantly, we’ve had to put our prices up.

Royal Mail’s 48 hour Tracked service*.
Royal Mail’s 24 hour Tracked service* (if placed before 3pm, mon-fri).
*Royal Mail does not guarantee these services, to quote: ‘We aim to deliver 94% of parcels within this time‘.

Shipping Costs:
48 hour Tracked: £5.50 (incl. vat). 
24 hour Tracked: £7.00 (incl. vat).

A note about 2nd Class:
We have stopped using 2nd Class post because it’s been taking up to 2 weeks to get to customers, and that’s just rubbish! We’re really sorry to have to drop this more affordable option, but in the summer it’s caused products to be received as a melted mess because the parcels have been sat around at depots for too long, and on the run-up to Christmas, parcels can take over 2 weeks, arriving too late! We all deserve better, but until ‘better’ comes along, we’ve got to stick with the ridiculously expensive (but much more reliable) tracked services! (Before anyone asks, Royal Mail are the cheapest option! We’ve been to all the courier companies, and still Royal Mail are cheaper! Crickey!)

We will email you when your order is being sent out.
Items delivered within the UK only, please contact us for international orders.

International Enquires:

SPECIAL NOTICE ABOUT DELIVERIES TO REPUBLIC OF IRELAND:
Due to Brexit and the new border controls introduced, it has (frustratingly) become almost impossible for us to ship to the Republic of Ireland. So for the time being, we’re having to stop accepting orders from the Republic of Ireland. We’re sorry about this, and we hope we’ll be able to get our treats to you again very soon!

For now, as far as we can tell, deliveries to other areas of Europe are still ok, as are the rest of the world, so please email us telling us what you’d like to order so that we can calculate the shipping cost and give you an idea of the final billing amount.

Returns Policy:
Unfortunately food items can not be returned.  However, in the unlikely event that there is a problem with your purchase please contact us and we will endeavour to help to resolve the issue.

Order Cancellations:
It is not possible to cancel an order once it has been paid for.

If your items don’t arrive:
If you items have not arrived please contact your local post depot and check whether they have your package.  In the unfortunate event that Royal Mail mislay/fail to deliver your items, please wait 15 days, before we can refund you or send you a replacement.

Privacy Policy:
In keeping with the new GDPR regulations, we will not use your contact information (or pass it on to anyone else!).  By placing an order with us you are agreeing for us to use your contact information (email and postal address) so that we can send you emails specific to your order, and use your postal address to send your order to you (how else would you get them?!).  If you check the newsletter box on the shopping cart, you are ‘opting-in’, agreeing for us to send you the very occasional newsletter email, so that we can keep you up to date with all the big changes we’ve got coming up as we grow our little vegan confectionery empire – there are exciting times ahead!

Cookies:
We use “cookies” to make our service more effective. A “cookie” is a small text file placed in your browser directory by our server. We use cookies to enable you to add items to your shopping cart and to provide meaningful reports about our site visitors (google analytics). However, we do not collect personal data about our website visitors. If you would prefer not receiving cookies, most Web browsers offer menu options allowing you to disable them. Read more about cookies…